Description:
To effectively establish and run the Operations Centre practice, you’ll require strong IT operational and technical management skills and experience, as well as being an influential leader able to build, develop and lead teams, in larger organisations. A primary objective will be keeping the lights on, ensuring maximum levels of availability, security and performance. As such, you will: -
- be able to perform effectively in a dynamic operational environment, ensuring the team is delivering against agreed objectives and priorities whilst being able to respond quickly to any incidents that may occur
- have a strong technical background to enable you to engage with the team, consult on projects, provide strategic operational input and lead on technical problem resolution
- have a passion for maintaining high levels of service and really love seeing green across the dashboards!
- understand the importance of automation and have experience in identifying and streamlining repetitive tasks and workloads.
- have a proven track record of engaging with senior stakeholders, customers and suppliers in the delivery and support of technology-based services
- be an excellent collaborator, negotiator and problem solver, with solid analytical skills
- be able to interpret data and communicate findings to a wide range of stakeholders, to support effective decision-making
- embrace continual change as new digital technologies and ways or working are adopted and evolved
- manage a team of technical operations specialists, ensuring they are fully supported and able to deliver a successful service.
- operate strategically as part of the IT Operations management team and IT Services senior management team, to help set departmental objectives, and work with peers to drive continuous improvement.