Head of Product

Description:

Tide, a global leader in SME banking and administrative solutions, is seeking an exceptional Head of Product – Onboarding KYX to lead the strategy and execution of Tide’s onboarding, identity verification (KYC/KYB), credential setup, and login experiences. This is a senior leadership role critical to ensuring that all new members are onboarded seamlessly, securely, and cost-effectively while maintaining compliance and optimising unit economics.

The Onboarding KYX team acts as the “gatekeeper” of the Tide platform, responsible for secure login, KYC/KYB verification, and applying machine learning models to mitigate financial crime risk. This role balances compliance, user experience, and operational efficiency across multiple markets (UK, India, Germany).

Key Responsibilities:

• Own the strategy and roadmap for onboarding, identity verification, and access management, optimising existing solutions and driving innovation.

• Partner with engineering teams to design secure, scalable, and resilient systems for onboarding and KYX operations.

• Lead and mentor a team of 2–3 product managers, fostering a culture of data-driven decision-making, impact, and continuous improvement.

• Communicate product vision, priorities, and progress to senior leadership, securing alignment and resources.

• Manage relationships with third-party vendors, ensuring regulatory compliance, performance, and cost-efficiency.

• Design scalable, frictionless onboarding and access experiences tailored to different markets, adapting to regulatory, platform, and user differences.

Key Requirements:

• 10+ years in product management, including 3+ years in a senior leadership role within FinTech, financial services, or high-growth tech.

• Deep expertise in Onboarding, KYC/KYB, Fraud Prevention, or Access Management, with a strong understanding of regulatory and technical complexities.

• Proven experience in managing, coaching, and inspiring product managers and cross-functional teams to deliver results.

• Skilled in managing complex vendor relationships from negotiation and integration to ongoing optimisation.

• Strong understanding of product architecture, scalability, and the ability to bridge business priorities with engineering trade-offs.

• Passionate about building intuitive, secure, and frictionless end-to-end experiences for diverse users.

• Confident in defining metrics, interpreting insights, and adjusting strategies accordingly.

Benefits:

• Flexible working options and hybrid work model.

• Share options.

• Group Life Insurance and Vitality Health Insurance.

• 25 days holiday with the option to buy extra days.

• 3 days per year for Learning & Development or volunteering.

• £1,000 annual professional L&D budget.

• Salary sacrifice benefits including Cycle to Work scheme and pension contributions.

• Brand-new office near Old Street with an all-day snacks bar.

• Enhanced family-friendly leave and sabbatical leave.

Tide’s Culture:

• Tide promotes a transparent, inclusive, and diverse workplace where all voices are heard.

• Flexible work model supporting both remote and in-office collaboration.

• Commitment to equity, diversity, and inclusion in hiring and workplace practices.