Description:
We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.
An ideal candidate for the role will also be / have:
- Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces and creating positive change in work culture, processes, and practices.
- Lived experience (s) or evidence of learning/taking action on anti-racism and inequalities.
- Expert understanding of customer service principles and how to translate these into strategy and operational activity.
- Expert understanding of data & donation processing requirements, including good knowledge of Gift Aid and relevant controls and procedural requirements
- Ability to analyse data and feedback to make effective decisions.
- Able to work independently, making decisions and problem solving on new and complex issues, delivering to targets and tight deadlines.
- Recognised as a champion of continuous improvement and change, with experience of managing change projects.
- An ability and drive to champion the voice and views of supporters internally and externally to enable positive change.
- Effective communication skills, flexible, diplomatic, assertive and able to work and communicate across teams and levels.