Helpdesk Administrator

Description:

This includes liaising with the client, helpdesk, sub-contractors and operational staff to ensure that reactive and planned maintenance activities are delivered; review maintenance task progress in both client and Kier helpdesks; and assist with financial systems and information, including Excel spreadsheets, raising Purchase Orders and Invoices.

We will also look to you to prepare the PPM (Planned Preventative Maintenance) job sheets & arrange delivery to the sites; communicate with the site team for status updates; and provide admin support including reports and finance, to ensure contractual obligations are met.

What do we need from you?

To be a Helpdesk Administrator with Kier, we are looking for those who have had experience within a helpdesk, coordinating or planning type role. To get the most out of this role, you should have strong stakeholder/customer service skills, problem-solving skills, attention to detail, and confident using Excel & collating data.

Whilst previous Helpdesk or FM experience is not required, it would be a bonus, as well as if you hold some knowledge of Concept Evolution or similar CAFM system.

Who are we?

Kier Places provides a full range of property management services to clients in and around homes and workplaces across the UK. We provide specialist teams and technology solutions to help plan, manage and improve our clients’ workplaces. This provides our clients with access to solutions not readily available in their own organisations. It also enables our clients to focus on their core business, while Kier takes care of the rest.