Helpline Practitioner

Description:

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and for you to personally make a positive impact on thousands of families across the UK.

You will be providing advice and assistance to the public via telephone, email, text and through social media. You will take ownership of each contact you take and you will be responsible for assessing the risk, liaising with our external child protection partners (Children's Services, Police) to ensure prompt and effective action is taken to minimise the risk to any child.

To be successful in this role, you will need to have the following:

• An appropriate qualification from a safeguarding field, for example, social care, health, education, law enforcement, youth justice, youth work or counselling AND post-qualification experience of working in a role where you have had a level of responsibility for safeguarding children or families.
• Driven by making a difference
• Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
• A passion for customer service
• An understanding of the needs of children and their psychosocial development
• Ability to collect, assess and summarise essential information in written format
• Good IT skills

This is a fast-paced national helpline with demanding targets, where self-discipline and the ability to work quickly are as essential to enable us to effectively deliver a child focused service. If you believe you tick all of the above and want to join us in the fight for every childhood please apply now.