Hospital Administrator

Description:

This role is ideal if you enjoy working in a fast-paced, call-centre-style setting where most communication takes place over the telephone. You’ll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey — from referral to treatment.

If you’ve previously worked from home or in a one-to-one environment, please note that this position is fully on-site and team-based, with lots of interaction throughout the day.

What you'll be doing

As a key member of our administrative team, you’ll:
 

• Be the first point of contact for patients, GPs, and clinical teams — primarily via phone calls.
• Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate.
• Handle a high volume of calls with professionalism, empathy, and efficiency.
• Coordinate appointments, arrange transport or translation services, and update patient records.
• Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures.
• Maintain confidentiality and provide excellent customer service, even under pressure.
• Contribute to a positive team atmosphere in a lively and collaborative office environment.
   

What we'll look for in you

As An Experienced Administrator, You’ll Bring
 

• Excellent communication and listening skills — especially over the phone
• Proven administrative experience, ideally in a busy customer service or call-centre-style role
• Strong IT and data entry skills (Word, Excel)
• The ability to stay calm and professional when handling multiple calls and priorities
• A team-focused mindset and a flexible, proactive attitude