Description:
Main Accountabilities
Responding to hostel guests and perspective customers in person, by telephone,
email, and online activity and supporting the work of the Manager/Assistant Manager in day-to-day operations of the Hostel.
- Welcoming guests and checking their details against their bookings, taking messages, and delivering them.
- Allocating guests rooms and provision of keys.
- Operation of HINI’s computerised booking system, working with bookings.com and hostelworld.com.
- Completing administrative tasks including recording post/mail, filing and photocopying, maintaining administrative records including health and safety reports.
- Responding to requests for help and information from customers.
- Preparing room bills and ensuring prompt payments for customers.
- Checking guests out, taking payments and returning deposits to customers.
- Working directly with the Fire Marshall on site, including all tasks associated with
- Health & Safety.
- Comply with all HINI policies, procedures, and guidelines.
- Perform any other reasonable duties and tasks assigned by management
Please note this job description is provided for illustrative purposes only. The successful candidate will be required to carry out any other reasonable duties as required by the post and as directed by the Hostel Manager.
4. Person Specification
Essential Criteria
- Experience in customer service and engaging with potential customers and guests.
- Experience of booking systems and completion of administrative tasks as assigned by the Manager.
- Knowledge of Health & Safety in the workplace.
- Experience in requests for help and information from customers.
- Comply with all HINI policies, procedures, and guidelines.
- Perform any other reasonable duties and tasks assigned by the Manager.
Desirable Criteria
- Experience in the hospitality, retail sector or equivalent.
Please note.
The Panel reserve the right to enhance the shortlisting criteria, as appropriate, in the event of a large volume of applications.