Host/ess

Description:

As the first point of contact with members and guests, the reception is essential in delivering the experience of The House of KOKO and enhancing the Member & Guest journey.

As a Host, you will support the team and management in delivering a high-level service standards, warmth, and panache to the experience of KOKO, by providing knowledgeable service with a tailored approach. You will be able to multitask and lead by example with exemplary standards and conduct. It is a role with focus on member interaction and hospitality.

With a talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, the ideal candidate is a confident and charismatic, with industry experience and proven success in championing efficient and effective service flows and make commercially sensible decisions balanced with ensuring excellent guest experience.

Role & Responsibilities
 

• As part of reception, being the first point of contact to guests and member as entering the House, but also through the phone and the process of reservations
• Responding to enquiries, sharing information and guiding our members in the journey of the House
• Having strong understanding of the offering, and able to guide members and answer questions with confidence in every aspect of the business including the THOK, Café KOKO and the Theatre
• Being an ambassador for the KOKO brand values, promote best practice and conduct leading by example
• Building relationships with existing members as well as new members and guests
• Collaborating closely with Hosts, Reservations, Events and membership departments delivering seamless services
• Working alongside the food and beverage team to provide guests and members with the full experience
• Having a good grasp and understanding of the upcoming services and looking at the week ahead
• Utilising and updating reservations and CRM software to help achieve commercial results.
• Supporting the cloakroom, as well as overlooking records of lost and found items.
• Adhering to health & safety regulations at all time
• Reasonable request may be asked outside of your department for the needs of the business
   

About You

We’re seeking an individual with a passion for curating members experiences beyond the expected – You would have a natural talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, with previous experience of managing a team focussed on reception and guest relations.
 

• Have industry relevant experience in a similar capacity, working towards both internal and external stake holders
• Personable, social, customer facing individual with attention to detail and integrity
• Ability to work independently and within a team, with a solution focussed mindset
• A positive attitude and ability to work well under pressure, with your team as well as our members
• Immaculate personal presentation with excellent communication skills, verbally and in writing