Description:
As a Housekeeping Evening Office Coordinator you'll love what you do and take pride in taking care of our guests:
- Manage room allocation for the evening room attendant
- Managing the workload for the evening house porter and ensuring all his tasks are completed
- Closing Jobs in the system ( Nexus), allocations removal and setting up for the morning shift
- Preparing the floor supervisor task list with all the statuses and room requests
- Follow up on Nexus cases
- Carry out administrative task such as handover preparation for the Morning Office Coordinator
- Dealing with guest phone calls and queries
- Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/ out of order rooms.
The items shared are the essence of a day in the life of an Evening Office Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.
What You'll Bring
- Previous experience in a 5 star hotel environment
- Good knowledge of Microsoft office, Nexus and Opera
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
What You'll Get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts with our hotels, and benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.