Ict Help Desk Technician

Description:

The Role of the ICT Helpdesk Technician:


Are you an enthusiastic, well-motivated individual with a keen interest in ICT desktop, network, and user support, e-safety, and the use of ICT in education, to support our staff and students with all ICT hardware and software requirements across our centres.


Based at our Head Office in Burgess Hill, your main duties will be monitoring the help desk and answering calls, solving problems for users with the aid of remote connection tools and on-site where applicable, and escalating tickets to the Senior ICT Technician and Network Technician as necessary.

Provide first-line ICT support across the school

Assist with the setup and distribution of ICT hardware and software

Ensure ICT hardware and software across the school is maintained to a satisfactory standard

Support the Senior ICT Technician, Network Technician and Network Manager as needed

Deliver a quality service in a school where high standards are set and expected

To be considered for the role of ICT Helpdesk Technician:

Maths and English GCSE or equivalent

Level 2 ICT/Computer Science qualification

Some experience in administration of ICT software and hardware, particularly Microsoft Windows networks, Office 365, and iOS/iPadOS

An interest of working in an educational environment

A patient and flexible attitude

Excellent communication skills, both written and verbal

The ability to work in a team and on own initiative

A current UK driving license and the ability to travel between our centres

across the county, although this role will not routinely involve travel




The package for the role of ICT Helpdesk Technician:

Invaluable experience of working in an Alternative Provision setting

Opportunity to work in a rewarding and vibrant team environment

Full support and ongoing training

Opportunities to progress and work interdepartmentally

Inclusion in our School Wellbeing strategy

Employee Assistance Programme

Term Time only contract