Description:
Trident Group is looking for an Income Officer - Credit Controller to join their team. The role involves ensuring effective collection of rent, service charges, and other income owed to the organization. You will be key in sustaining tenancies through proactive income recovery efforts. The role requires working closely with tenants, external agencies, and internal teams to maximise income recovery while ensuring compliance with all relevant regulations.
Key Responsibilities:
- Regular monitoring of rent accounts and providing customer-focused support.
- Advise tenants on actions to prevent arrears and offer solutions.
- Conduct home visits or virtual face-to-face meetings for income recovery.
- Coordinate with the Income Management Manager to ensure policies reflect Welfare Reform.
- Liaise with Housing Benefit departments and the Department for Work and Pensions for timely claim payments.
- Investigate Housing Benefit overpayment requests and manage them.
- Attend Housing Benefit and Court user group meetings as required.
- Partner with external agencies for effective service delivery and income recovery.
- Develop and assist with computerized monitoring, processing, and data collection.
- Stay informed of current legislation, best practices, and regulatory changes.
- Perform additional duties as directed by the Income Management Manager and Head of Housing.
Key Requirements:
- Experience in income collection, reducing arrears, and regular performance reviews.
- Strong collaboration skills for internal and external interactions.
- Commitment to GDPR and maintaining confidentiality.
- A customer service focus with the ability to work independently and in teams.
- Understanding of Equality and Diversity principles.
Person Specification:
- Experience:
- 2-3 years working in social housing and income recovery.
- Experience in preparing court papers and presenting cases at County Court.
- Education:
- 5 GCSEs or equivalent, including maths and English, or other professional qualifications.
- Knowledge & Skills:
- Knowledge of social housing issues and income management best practices.
- Familiarity with Housing and Welfare Benefits.
- Proficient in spreadsheets and relevant software.
- Knowledge of health and safety regulations, including lone working.
- A clean driving licence and access to a vehicle.
Competencies:
- Ability to work autonomously and within a team.
- Strong communication and interpersonal skills.
- Accuracy and attention to detail.
- Strong coaching and mentoring skills.