Description:
The University of Salford is seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer services as part of the Library Services Team within the Library. As an Information Support Assistant, your responsibilities will include:
- Responding to enquiries including making space bookings, access to print and electronic resources, and the loan and return of library laptops, including directing users to other services and resources provided by teams around the University.
- Promoting library services and programmes to service users and assisting with outreach and engagement activities.
- Proactively engaging with users to build a library community where students can be themselves and feel supported.
- Monitoring the use of library spaces and services and dealing with any challenging behaviour in accordance with library policies and procedures.
You will be expected to:
- Support students on their learning journey and make a difference to their life here at the University of Salford.
- Build relationships with students, anticipating and meeting their needs even where they cannot clearly articulate what these are.
- Be confident in dealing with challenging behaviour including but not limited to, inappropriate language, and non-compliance with library policies and procedures
- Learn new systems and skills as our service is constantly evolving and changing