Description:
Information Systems Support Engineer
We’re supporting a growing organisation looking to strengthen its IT support capability with an experienced engineer who thrives in a fast-paced, user-focused environment.
What you’ll be doing:
- Acting as the first point of contact for IT support across the business
- Troubleshooting hardware, software, and system issues across 1st & 2nd line
- Managing incoming tickets, calls, and service requests with a structured approach
- Escalating complex incidents to specialist teams where required
- Monitoring systems to ensure performance, uptime, and reliability
- Maintaining accurate documentation across ticketing platforms
- Supporting end users with guidance, training, and best practice usage
- Contributing to continuous improvement of IT service delivery
What we’re looking for:
- Proven experience within IT support / service desk environments
- Strong working knowledge of Windows environments (desktop & server)
- Exposure to Active Directory and Microsoft 365 administration
- Confident troubleshooting across networks (TCP/IP, DNS, DHCP, VPN)
- Experience supporting end-user hardware (laptops, desktops, peripherals)
- Familiarity with ticketing systems and remote support tools
- Clear communicator with a customer-first mindset
- Able to prioritise and manage multiple issues effectively
Desirable:
- Experience with enterprise applications and cloud-based tooling
- IT certifications (e.g. ITIL, CompTIA, Microsoft)