Information Technology Support Analyst

Description:

As we continue to expand, we are looking for a talented and motivated IT Support Analyst to join our team. This is a pivotal role within our organisation, providing comprehensive IT support and playing a crucial part in our day-to-day operations.

As the sole IT Support Analyst in a busy organisation, you will be the backbone of our IT operations. This role demands a proactive, self-motivated individual who is eager to take on challenges and ensure everyone across the business gets the IT support they need.

You will be responsible for managing a wide range of IT support tasks, including first-line, second-line and third-line support. Your role will involve direct communication with all levels of the organisation, including the C-suite, requiring good communication skills and a high level of professionalism.

About the role:

• Serve as the primary point of contact for all IT-related issues and enquiries, providing timely and effective resolutions.
• Manage all Microsoft 365 products used by the business.
• Provide equipment provisioning and day-to-day management via InTune.
• Implement and monitor IT policies and procedures, set by the Chief Information Security Officer.
• Review and manage security notifications.
• Manage risks and adhere to processes, to ensure a reliable and controlled IT service delivery.
• Liaise with internal customers to ensure that business requirements are being met with the available applications.
• Contribute to the development of processes and training for Microsoft products across the business.

You should apply if you have:

• Current relevant Microsoft 365 certifications (or are working towards them).
• Experience administering InTune, Apple Business Manager, Microsoft Teams, SharePoint and Entra ID.
• Experience in working with both Windows and Mac devices
• Experience in maintaining a high Secure Score and working through remediations to ensure the security of the business.
• A strong sense of ownership and responsibility for tasks and projects
• Ability to manage multiple tasks simultaneously and adapt to changing priorities
• Experience in managing incidents and alerts in the Security and Compliance Centre.