Infrastructure Engineer

Description:

An Infrastructure Engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy and Home Office strategy.

Shared Application Services (SAS) is a fast-growing business area within the Home Office. We are consolidating and growing our capabilities in application development and support. SAS uses the very latest technologies and will continue to evolve and adapt as new technologies come along.
You will be part of DDAT’s cutting-edge Shared Applications Service L2 Support (SAS L2) Team which conducts real-time monitoring of the core technology, infrastructure, applications, and services within the Home Office, providing a consolidated single operational view of the Home Office technical estate and facilitating 24/7/365 support and recovery.

You will be part of a SAS L2 team focused on providing an industry-leading approach to technical estate management, exploiting the latest technologies, techniques, and service management best practices to provide innovative solutions for real-time monitoring, automation, and industrialisation of services.

You will work closely with your team and others such as the Service Desk, Incident Managers, Project Managers, Service Transition, external suppliers, the Information Technology Operations Centre (ITOC) and Cyber-Security Operations Centre (CSOC), to ensure services are effectively monitored, incidents are addressed by hands on L2 intervention and services are restored within agreed service level agreements.

Your main day to day responsibilities will be:

• building, configuring, transitioning, administering, and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions.
• Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
• Investigating faults in systems, processes, and services, and advise on the implementation of appropriate solutions and preventative measures.
• Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Using logical designs created by technical architects and required standards, methods, and tools (including prototyping tools where appropriate) to build infrastructure solutions.