Infrastructure Engineer

Description:

As an experienced Infrastructure Engineer, you will be responsible for creating Infrastructure solutions using Architecture and Engineering principles with a focus on Operational stability, robustness, resilience, and availability of the services. You will be part of Live Services Infrastructure team who will be collaborating with multiple fast-paced delivery teams, test engineers, build engineers and Live Services support teams.

The Infrastructure Engineer will have a deep technical knowledge of the platform and understanding of various technologies and tools to be able to create solutions using ‘Infrastructure as a code’. You will also have strong experience in troubleshooting and resolving infrastructure issues promptly, ensuring minimal disruption to critical services and pursue perfection to eliminate the root cause where possible.

You will be adept in implementing robust monitoring with proactive alerting of the events ahead of a potential incident, that could be intervened and averted. You will demonstrate a solid knowledge of networking, server administrations and virtualization technologies as well as proficiency in supporting Windows, Linux operating systems.

To help you really make a difference, you’ll be using the best tools and equipment for the job. We plan and track work in Jira, document in SharePoint, collaborate using Teams and Slack, build and deploy code using GitLab, use best-in-class cloud services from Amazon Web Services (AWS), Microsoft Azure.

To support you in your role, you’ll have access to some fantastic learning and development resources; conferences with industry expert speakers, comprehensive instructor-led training, and subscriptions to digital training solutions. You will also have access to support through direct Slack channels with our partners such as AWS, Microsoft, UiPath and MongoDB for every day on the job learning.

You will

• Design and implement infrastructure services within AWS or Azure Cloud, collaborate with seniors and team leads and assist junior infrastructure engineers.
• Provide specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
• Troubleshoot and resolve incidents, problems. Assess the change impact, plan and deliver changes safely with clear backout strategy.
• Provide technical support and assistance to the delivery teams and other stakeholders.
• Manage and update risk register for the technical area, provide reports of Service performance to Senior Infrastructure Engineer against agreed KPIs.
• Emphasis on cost optimization and Fin-Ops techniques to deliver cost-effective solutions and yet maintain robust, scalable solutions.

There may be a requirement to join an “on-call” rota providing night cover 18:00-08:00 with occasional shifts 08:00-18:00 Saturday or Sunday. The cover is shared around the team and would normally equate to one shift per week.