Infrastructure Operations Engineer

Description:

The Medicines and Healthcare products Regulatory Agency (MHRA) is seeking a skilled Infrastructure Operations Engineer to join the Clinical Practice Research Datalink (CPRD) team within the Safety and Surveillance group. This is a full-time, permanent role based in London (UK only).

The successful candidate will support the operation, maintenance, and improvement of CPRD’s Azure-based research IT infrastructure, which underpins interventional and observational research services. This role offers an opportunity to contribute to the UK Government’s premier data-driven health research service.

Key Responsibilities:

• Maintain effective operation of CPRD’s research IT systems.

• Develop and implement IT service improvements aligned with industry best practices.

• Manage incidents and resolve problems within agreed service levels.

• Liaise with service providers and partners to ensure business continuity and performance.

• Prepare and maintain documentation, perform routine IT tasks, and monitor infrastructure and applications.

• Implement changes according to IT change control procedures.

Candidate Requirements:

• Educated to degree level in computer science, IT, or related discipline, or equivalent professional qualifications (e.g., ITIL Foundation).

• Hands-on experience maintaining Azure service components to meet business performance targets.

• Awareness of system configuration, installation, reconfiguration, scripting, resource forecasting, and problem investigation.

• Ability to implement preventive measures and changes while following standard procedures.

• Must be eligible to work in the UK and comply with Civil Service nationality rules.

Additional Information:

• The role follows a hybrid working model, with minimum on-site attendance of 4–8 days/month.

• Applicants may be subject to pre-employment security checks, including disclosure, barring, personnel security, and occupational health requirements.

• Closing date for applications: Friday, 26 September 2025

• Shortlisting date: Friday, 3 October 2025

• Interview date: Thursday, 16 October 2025

About MHRA:
The MHRA regulates medicines and medical devices to improve public health, underpinned by science and research. The agency has approximately 1,300 staff across the UK and operates through multiple divisions including Corporate, Digital & Technology, Safety & Surveillance, and Scientific Research & Innovation.