Description:
As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function.
Your Role Will Involve
- Acting as the first point of contact for IT support queries via phone, email, or ticketing system
- Performing daily health checks and proactive infrastructure monitoring
- Logging, prioritising, and resolving incidents and service requests in line with SLAs
- Troubleshooting issues across a Linux environment
- Managing user accounts, passwords, and permissions
- Escalating complex or high-impact issues to 3rd Line or specialist support teams
- Providing clear communication and excellent customer service to end users
- Maintaining accurate records and documentation within the IT Service Management tool
- Contributing to process improvement and knowledge sharing across the team
Your Transferable Skills And Experience
- Previous experience in a 1st Line / Service Desk / Helpdesk support role
- Strong communication and customer service skills, both written and verbal
- Working knowledge of Linux or Windows environments
- Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy)
- A proactive, problem-solving mindset with strong attention to detail
- Ability to work effectively within a secure, process-driven environment