Insights Client Success Executive

Description:

dunnhumby, a global leader in Customer Data Science, is seeking an experienced Insights Client Success Executive on a fixed-term maternity cover basis. The role involves managing and nurturing strong relationships with a portfolio of CPG clients, supporting the delivery and selling of dunnhumby’s insights and solutions to optimize customer value and mutual growth between retailers and suppliers.

The candidate will play a key role in fostering collaboration between retailers and suppliers, delivering insightful presentations based on data analysis, and identifying upsell/cross-sell opportunities. The role also includes supporting training delivery, measuring ROI, contributing to client contract renewals, and sharing best practices internally.

Key Responsibilities:

• Build and maintain strong client relationships with CPG clients

• Inspire a customer-first mindset within client organizations

• Oversee delivery of client account plans and ensure alignment with client strategies

• Use dunnhumby’s tools and insights to deliver actionable solutions and presentations

• Identify new revenue opportunities with clients to support company targets

• Collaborate internally across Shopper Insights, Retail, Media teams, and wider community

• Support client training on dunnhumby products and solutions

• Measure and report on value and ROI delivered to clients

• Assist with contract renewal processes to maximize retention

• Lead case study creation and promote best practice sharing

• Contribute to evolving the CPG client offering and attend relevant forums

• Take ownership of personal career development and maintain required training

• Uphold dunnhumby’s values and code of business conduct

Qualifications & Experience:

• Bachelor’s degree or equivalent in any discipline

• Good understanding of the CPG industry

• Relevant professional experience

What You Can Expect:

• Competitive rewards package typical of a leading technology company

• Flexibility in working hours and hybrid working model

• Birthday off as an additional perk

• Investment in technology and learning opportunities

• Inclusive culture with active employee networks supporting diversity and belonging

• Open to discussing flexible/agile working arrangements