Internal Account Manager

Description:

We are looking for an Internal Account Manager to join our hugely successful, market leading international road logistics team. This role will be perfect for someone with demonstrable experience, who will be able to take on an existing portfolio and help to retain and grow the current client accounts.


Your Role

The Account Manager will be responsible for managing, maintaining and growing existing accounts. As part of the role, you will have a designated portfolio in which you will have responsibility for managing against designated targets and ensuring maximum customer satisfaction


Your Responsibilities

• Act as a conduit between the customer and all KN departments in order to achieve the maximum customer satisfaction.
• Establishing relationships over the telephone with decision makers and encouraging more opportunities from existing customers
• Closing new and existing business over the phone
• Provide customers with accurate and cost effective quotations in writing and follow up verbally.
• Monitor consignments ensuring that the highest levels of service is carried out at every stage.
• Provide a high level of internal and external customer care.
• To process and manage bookings accurately.
• To deal with any issues that may arise during a shipment and ensure the client and BSM are updated 
   

Your Skills And Experiences

• Excellent customer service skills
• Sound understanding of Freight Forwarding.
• Strong technical forwarding knowledge and customer focus.
• Have a strong attention to detail and accuracy
• Demonstrate an ability to negotiate and influence others both internally and externally.
• Strong communication and interpersonal skills