Description:
Internal Communications & Experience Manager
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
As part of the People Team, you will play a central role in driving high engagement, defining strategic communications, and creating an inclusive environment where colleagues thrive. Positioned at the intersection of business performance, culture, and talent acquisition, you will own the overarching internal comms narrative while driving external candidate attraction comms. You’ll drive the colleague experience through a range of events and comms campaigns, connecting our workforce directly to our Employee Value Proposition (EVP) and managing our external employer brand footprint across key channels like LinkedIn, Glassdoor, and our Careers Website.
What You’ll Do
- Strategic Communications & EVP: Shape and deliver an integrated internal communications strategy and content calendar that translates complex business milestones and executive priorities into clear, compelling narratives that connect employees directly to our vision, culture, and EVP.
- Stakeholder Collaboration & Executive Advisory: Partner closely with key stakeholders across Marketing, Talent Acquisition, Corporate Communications, and external partners to ensure seamless cross-functional alignment and timely message execution. Serve as a trusted advisor to senior leaders, coaching them on authentic communication styles, message framing, and change readiness strategies during periods of transformation while collaborating with Change & Transformation teams to effectively capture key moments.
- Employer Brand, Candidate Attraction & Employee Advocacy: Direct external candidate attraction channels (LinkedIn, Glassdoor, Careers Site) in close partnership with Marketing and Talent Acquisition to highlight company culture, spotlight employee achievements, and elevate candidate touchpoints. Build and nurture a global Employee Advocacy Program, empowering teams to act as brand ambassadors and driving key employee experience touchpoints across the talent lifecycle to boost engagement and retention.
- High-Impact Events & Leadership Messaging: Lead end-to-end strategy and execution for business-critical events – including company-wide Town Halls, leadership summits, and cultural celebrations – partnering with cross-functional teams on thematic design, production, and executive positioning.
- Channel Governance, Measurement & AI: Oversee internal and employer brand channels, using sentiment data, career site analytics, and engagement metrics to continuously optimise candidate attraction and internal retention. Proactively integrate AI and emerging technology to enhance channel efficiency and content delivery.
Who You Are
- Experience in internal communications, strategic colleague engagement, corporate communications, event management or employer branding/candidate attraction.
- Proven track record of delivering end-to-end strategic communication campaigns, managing external channels (LinkedIn, Glassdoor, Careers Sites), articulating strong EVPs and event management/delivery.
- Exceptional messaging, storytelling, and copywriting skills with a sharp eye for candidate-facing brand narrative.
- Experience using tools such as Canva to create a range of content, from static images to videos.
- Strong agency, Marketing, and Talent Acquisition stakeholder management skills, capable of influencing decisions across business functions.