Internal Resource Manager

Description:

You Will
 

• Ensuring all delivery requirements are met, such as guaranteed standards, regulatory reporting through the SSEN IT systems, excellent customer service and communication throughout the delivery process.
• Manage a team of industrial staff making sure as a team you deliver a great customer service performance whilst meeting and exceeding customer and regulator expectations.
• Monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team. You’ll do this by tracking, monitoring and managing this daily
• Look to improve productivity whilst still making sure work is completed and recorded to a high standard.
• Look after team areas such as absence, holidays and capability to ensure enough staff are available to meet the programme of work.
   

You Will Have
 

• Experience of managing a team
• Industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period.
• Technical knowledge of electricity distribution or a similar market sector along with an awareness of the key stakeholders and customers involved in electricity distribution.
• Strong stakeholder engagement skills so that you can communicate with people at all levels and make sure work is always progressing.
• Competent in your IT skills so that you’re able to review data to assess performance and be able to produce presentations for rolling out vital information to your team.