Description:
Are you organised, proactive, and passionate about delivering exceptional service? We’re looking for an Investment Operations Analyst to join our team on a 12-month fixed-term contract. In this role, you’ll play a key part in ensuring smooth operations, supporting colleagues and clients and driving process improvements
Key Responsibilities:
- Manage and prioritise operational requests from clients and colleagues, ensuring timely and accurate responses
- Deal with client requests, consistently ensuring every action we take benefits our clients, putting them first to provide the best possible experience
- Analyse current administrative processes and recommend improvements for better efficiency – cultivating a continuous improvement mindset
- Escalate issues, risks, and technology-related problems appropriately and provide solutions
- Support with ad hoc projects and initiatives
- Service Level Adherence: Ensure all tasks are completed within the agreed SLAs, maintaining a high level of service quality
- Being receptive to change and embracing a willingness to implement and embed new processes and technology
- Address and resolve basic incidents and requests related to business support systems and queries
Key Skills & Competencies
- Dedicated to providing a positive client experience, demonstrating empathy and professionalism in all interactions
- Strong analytical and problem-solving skills
- Ability to handle multiple tasks and prioritise effectively
- Knowledge of business operations and systems/business requirements processes
- Strong organisational skills and the ability to work productively in a dynamic environment
- Excellent communication skills, both written and verbal, with the ability to manage stakeholder expectations