It Applications Support Manager

Description:

Are you looking to lead a high-efficiency IT Applications Support team?

Ready to support and turn complex IT applications into simple, reliable services?

Drive stability, innovation, and value across our core ERP and WMS applications.

About the Role

Based at ESPO’s Grove Park facility in Leicester, this role is an integral part of the ESPO IT Department’s Application Support Team, providing technical support and leading a high-efficiency Applications Team. The IT Department help to keep the business performing at an optimal level in terms of systems, networks, hardware and cyber security services. The Application Support manager is responsible for managing the Application Support Team, providing leadership and quality assurance for the overall integrity of the team’s outputs. Champion an innovative and a collaborative ethos that stimulates and enables the development of fit-for-purpose information and technology-based business solutions that are supportable and deliver the required benefits. Specialises in integrations between various systems, notably technical interactions between the corporate e-commerce website and the ERP. Support and assist with delivery of other integrations including PunchOut options between customer systems and the ESPO website, and a variety of bespoke integrations between external parties, the website, WMS, and ERP systems. Participate and lead in IT or business-driven projects, including technical solutions design and development. Ensure BAU support services relating to business applications. Assist with BAU systems administration of the ERP, associated databases, and related processes. Lead and support application development.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• A degree or achieved proficiency in SFIA skills at level 4 or be able to demonstrate experience of assisting in developing, designing and delivering an effective application support service.
• Proven substantial information and/or technology experience with evidence of operating at a senior level in a substantial IT department.
• Experience of working with a wide range of information services and technology vendors and proactively perform at managing the associated contracts.
• Experience of developing technical documentation including solution specifications, work packages and information and technology roadmaps.
• Have a record of team management experience or an ILM qualification.
• Stakeholder engagement and influencing at all levels within a large complex organisation.
• Experience of producing high-level designs for new solutions.
• Knowledge of current legislative requirements, governance and relevant policies and procedures associated with the management of information and technology.

In addition, we expect you to share ESPO values and will ask you to evidence when you have demonstrated them as part of the interview process.

Reasonable adjustments will be considered for applicants with a disability.

What we offer:

• Flexible working opportunities and access to employee benefits portal with car lease scheme.
• 28 days annual leave plus bank holidays (increasing to 33 days after 5 years' service), and a scheme to buy additional leave.
• Local Government Pension Scheme with a generous employer contribution.
• Opportunities for learning and development.
• Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.