IT Engineer

Description:

You will be responsible for:

• Manage both incidents and requests within the Service Management tool, and effectively manage call volumes and escalations.
• Maintaining the Office 365 Hybrid Environment, carrying out daily tasks and day to day maintenance.
• Responding to any security related issues, such as Spam or Malware infected mail, phishing attacks etc.
• Resolving any issues with mail flow from Exchange On-Prem environment to Office 365 or vice versa.
• Responding to any messaging related issues provided by the Service Desk or escalating if required.
• Assist in Project work to optimise or implement new technology or solutions in Office 365 / Exchange.
• Lead customer workshops, training sessions, and collaborative meetings with stakeholders.
• Communicate complex technical information clearly to both technical and non-technical stakeholders.

We want to hear from you if you have:

• Experience in Administering and Troubleshooting Office 365
• Experience in diagnosing Messaging issues by reviewing NDR’s and message headers, running Message traces etc.
• Experience in supporting all Office 365 Services such as SharePoint Online, Yammer, Teams, and Power Automate.
• Experience in Troubleshooting Microsoft applications, particularly Outlook.
• Good PowerShell Skills
• Have some understanding of Reporting in Office 365.
• Experience in Managing an AADConnect environment.
• Experience supporting and maintaining MS Windows Servers in an Active Directory environment.
• Experience of working effectively and positively in a busy, pressurised environment.
• Be willing and able to attain SC clearance.