It Field Services Analyst

Description:

o Support for key business applications including email, telephone, web browsers, Microsoft OS and Citrix Desktop

o Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities

o Problem resolution, root cause analysis, and continuous improvements for long term solution

o IT Asset Management for starters and leavers

o User engagement to encourage best practice and effective use of all services and applications

• Occasional Duties

o Evaluating and recommending products suitable for the business

o Participating in projects as an SME, trial user or technical support

o Liaising with suppliers for onsite support and strategic projects

o Working with the Field Services team to deliver larger projects

o Willingness to travel to our other offices if and when required to provide occasional assistance

Skills / Experience Required

• Experience of working in a professional services environment

• Great customer interfacing skills, professional and personable with a 'can do' attitude and client service mentality

• Relevant technical experience in a distributed end-user environment, MS Windows, MS Office

• Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers

• Proven structured and analytical problem-solving ability

• Excellent communication skills – both written and verbal with a willingness to share information and learn from others are also essential.

• Full driving licence is beneficial but not required

• Committed to rigour around treating all clients fairly

• Focused on attributing dedication, determination and loyalty to colleagues, clients and communities

• Able to demonstrate continuous development and diversity in thinking

• Understands and complies with Information Security responsibilities commensurate with this role including Data Protection and the duty of confidentiality