Description:
We’re seeking an IT Helpdesk Specialist to support our growing tech operations. You'll be part of a collaborative IT team responsible for end-user support, SaaS administration, device provisioning, and infrastructure improvements across the organization. If you're hands-on with Apple MDM tools, comfortable managing office networks, and excited by a fast-paced environment, we’d love to hear from you. This role is based in our London office and follows a hybrid work schedule.
Responsibilities:
- Oversee and maintain SaaS applications, Apple MDM (Mobile Device Management) systems, office networking, conferencing tools, and various IT equipment.
- Provide timely and effective technical support to end users; help define and uphold appropriate service level agreements (SLAs).
- Plan, design, and implement small to mid-scale IT projects and infrastructure upgrades.
- Manage user access, device provisioning, onboarding, offboarding processes, and hardware lifecycle (assignment, refresh, and tracking).
- Administer company-wide software licensing and subscriptions; support vendor management, procurement, and RFP processes.
- Provide hands-on technical support at our physical office location in London.
- Ensure compliance with data privacy and security regulations, including NYDFS, CCPA, and GDPR; assist with audits and security assessments.
- Be available for after-hours support when necessary to address outages or critical issues.
Qualifications:
- At least 3 years of experience in IT support or systems administration.
- Strong verbal and written communication skills.
- Experience supporting Apple macOS environments, including MDM tools and endpoint security.
- Prior experience in a startup or remote-first environment.
- Preferred Qualifications:
- Relevant IT certifications or formal technical training.
- Experience with Unix/Linux operating systems.
- Familiarity with productivity and collaboration tools such as:
- Google Workspace (G Suite), Jamf, Microsoft 365, Okta, Slack, Zoom, Zendesk.
- Understanding of cybersecurity principles or hands-on experience in information security.