It Helpdesk Analyst

Description:

DC Thomson, a renowned UK media company, is offering an excellent opportunity for an enthusiastic IT Helpdesk Analyst to join their IT department on a 12-month fixed-term contract. This full-time, on-site role is based at the Meadowside office in Dundee and is ideal for individuals seeking to kickstart their career in IT support within a dynamic, purpose-driven organization.

DC Thomson is home to globally recognized media brands including The Courier, Beano, The Sunday Post, Findmypast, and Energy Voice. With a team of over 1,200 creative professionals across the UK, the company is undergoing a major digital transformation and is investing in technology and talent to better serve their diverse communities.

As an IT Helpdesk Analyst, you will be an integral part of a multi-skilled service support team responsible for providing first-line technical assistance to staff across the UK. You will triage incidents, manage service requests, support onboarding, and handle basic IT troubleshooting across software, hardware, and network issues.

Key Responsibilities:

• Act as a first point of contact for internal users seeking IT support

• Create and manage support tickets with detailed documentation and updates

• Provide basic troubleshooting for laptops, desktops, printers, and networks

• Escalate more complex issues to senior helpdesk analysts

• Offer friendly and effective support to ensure a positive user experience

• Perform basic administrative tasks in Active Directory and Office 365 (e.g., creating accounts, password resets)

• Publish help documentation and conduct training if required

• Liaise with external vendors when issues cannot be resolved in-house

Requirements:

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical thinking

• Ability to work independently and collaboratively

• Basic knowledge of Active Directory and Office 365

• Technical qualifications and prior IT experience are desirable but not mandatory

Employment Type: Temporary – 12-month fixed-term contract (Full-time)
Working Pattern: 35 hours per week
Workplace Type: On-site (Meadowside/Dundee Office)

Benefits Include:

• 34 days of annual holiday

• Health cash plan

• On-site gym

• Excellent pension plan

• Staff discounts

• Competitive salary