Description:
We are looking for an experienced IT Infrastructure Support Engineer to join a small IT team during an exciting period of transformation.
The organisation is modernising its IT estate, embracing modern workplace technologies and adopting new ways of working. This role will play an important part in supporting that transformation, from technology selection and implementation through to ongoing technical support and improvement.
You will work across a predominantly on-premises Wintel infrastructure, while helping to support the longer-term transition towards cloud-based technologies and a serverless computing strategy.
This is an excellent opportunity for an experienced IT professional looking to take the next step towards a 3rd Line Support / Infrastructure Engineering position.
Key Responsibilities
- Monitor, maintain and improve the organisation's IT infrastructure.
- Support the transition towards modern workplace and cloud-based technologies.
- Analyse existing infrastructure and identify opportunities for improvement.
- Research and recommend appropriate technologies and solutions.
- Ensure infrastructure improvements align with cybersecurity objectives.
- Provide 3rd-line technical support and assist the IT support team with escalated issues.
- Undertake project-related activities designed to improve and support the IT estate.
- Participate in change management activities.
- Support joiner, mover and leaver processes, including device and account provisioning.
- Carry out regular patching, upgrades and preventative maintenance.
- Monitor infrastructure performance and undertake predictive failure analysis.
- Identify opportunities to automate and streamline processes.
- Monitor and respond to security incidents, including remediation and continuous improvement.
- Produce technical documentation to support IT processes and workflows.
- Provide occasional support outside core hours for planned upgrades and maintenance.
- Travel to UK and European branch sites may occasionally be required.
Essential Skills & Experience
You should have a broad IT background and be comfortable working across multiple technical disciplines.
Microsoft 365 & Cloud
Experience with:
- Microsoft 365 administration
- User and licence management
- SharePoint
- Exchange
- Microsoft cloud technologies
- Intune, including Autopilot deployments
- Entra, including applications, security, governance, MFA and Conditional Access
- Microsoft Defender
- Azure
Infrastructure
- Windows Server 2016–2019
- Server hardware, including servers and storage
- Active Directory
- Hyper-V
- Firewall configuration fundamentals
- Backup methodologies and management
Additional / Desirable Skills
The following would be advantageous:
- Networking fundamentals, including DNS, DHCP, TCP/IP, subnetting and VLANs
- Cyber Essentials certification, processes and implementation
- Cloud-delivered VoIP systems, such as Teams Voice
- SQL Server
- Veeam and other backup technologies
About You
This role would suit an experienced IT professional who has developed their career through an IT support environment and is now looking to progress into a more senior infrastructure and engineering role.
You will be:
- Customer-focused, with a strong understanding of end-user requirements.
- Comfortable tailoring your communication and approach to different audiences.
- A broad IT generalist capable of working across multiple technical disciplines.
- Able to switch between technologies and priorities depending on the situation.
- Proactive in identifying opportunities to improve systems, processes and service delivery.
- Comfortable working independently while contributing effectively within a small IT team.