It Service Assurance Specialist

Description:

As a IT Service Assurance Specialist within the Identity and Access Management team, you’ll oversee the execution of standardised IT service management processes, tools, and frameworks. You’ll work closely with Supplier teams to ensure consistency and quality of service integration practices across platforms and products.

Job Accountabilities

- Manage and resolve IT incidents, including major incident management (on-call required)

- Prevent recurring issues through effective problem management

- Ensure service continuity, design, and transition

- Streamline change and capacity management processes

- Maintain service catalogue and knowledge management for accessibility and compliance

- Manage configuration items and ensure asset, patch compliance, and disaster recovery planning

- Align service integration strategies with platform objectives

- Monitor and enhance value delivered by platform processes

- Collaborate with Service Integration Lead and Community of Practice to drive process improvements

Key Skills & Experience:

- Extensive experience in IT departments, providing cross-functional IT management

- Strong background in IT governance, policy definition, and process improvement

- Understanding of IT systems, architectures, and technologies

- Experience in IT service management (ITSM) and ITIL

- Proven ability to maximise offshore resource models and manage third-party suppliers

- Excellent planning, orchestration, and data analysis skills

- Strong stakeholder communication, influencing, and negotiation skills

- Ability to motivate teams and adapt plans to achieve business outcomes