It Service Desk Analyst

Description:

As an IT Service Desk Analyst, you will spend your time supporting our staff with their IT questions and queries. Maintaining high standards in customer service by responding in a timely manner and seeing issues through to resolution. You will work closely with other members of the IT Service Desk team and the wider IT Team.

Please refer to the job description for more information on the roles and responsibilities of the role as well as the person specification.

Where you’ll work…

The role will be primarily office-based in line with Civil Service blended working policies. This will typically include a minimum of one day per week in the Bristol office and around two days per week supporting sites and teams across the South West region, which may include (but is not limited to) Haldon Forest Park, Bucks Horn Oak, Beechenhurst, Kings House, Westonbirt Arboretum and Cardinham Woods.

Travel across the region is an important part of the role and may occasionally require overnight stays where this is practical or beneficial. There may also be occasional travel to other locations across England to support wider Forestry England business needs. A smaller proportion of home working may be agreed in line with business requirements.

You will also be required to participate in a team on-call rota covering weekends, public holidays and occasional out-of-hours support, for example to assist with incident resolution. An additional allowance is paid in line with Forestry England's current on-call arrangements.

Benefits…

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
 

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.