IT Service Desk Apprentice

Description:

We are currently looking for an IT Service Desk Apprentice for our Northwest England office. The position offers the successful candidate the chance to develop their IT career in a dynamic, fast paced environment and provides access to training on various IT systems including cyber security, Windows/Linux OS, virtualisation, networking and digital signage.

The service desk provides services and support to a number of clients and internal departments and takes responsibility for the day-to-day operations and support across the IT infrastructure.

Your duties and responsibilities in this role will consist of:

• Providing first line telephone, email and face-to-face support to users.
• Escalating IT issues to other members of the IT service team as appropriate.
• Logging and ongoing management of tickets using the ticketing system.
• Providing technical support to clients and internal departments for a wide range of hardware and software.
• Providing a high level of customer service and resolution management.
• Ensuring that all users are kept informed of the status and progress of their tickets.
• Involvement in project work including hardware and software build and configuration.
• Creating and updating self-help and knowledge base articles.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• A genuine interest in IT and providing IT support.
• Ability to work effectively as part of a team.
• Possession of a valid driver’s license.

Personal qualities:

• Strong verbal and written communication skills with attention to detail and accuracy.
• Good self-organisational capabilities with the ability to work under pressure and meet deadlines.