It Service Desk Supervisor

Description:

You’ll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we’re using technology to increase organisational efficiency and improve patient health outcomes.

Growing digitisation means that effective IT support services are ever-more vital to the day-to-day care we provide for patients. And that means greater opportunities to extend your experience. Working closely with the IT Support Manager, you will head-up a team of IT Service desk staff who provide second-line support to all MFT locations and users. This includes hands-on involvement in managing complex queries, incidents, problems and requests relating to both equipment and applications. You’ll also monitor performance across the team and look for ways to improve skills and processes.

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.