Description:
You’ll be responsible for logging incidents, service requests and resolving support requests, ensuring that service levels and targets are achieved. All while keeping customer satisfaction and continuous service delivery demands in mind. You will…
- Provide 1st and elements of 2nd line support on Microsoft 365, office applications and internal software
- Support and maintain end user hardware and software, printers, mobiles and meeting room audio/visual equipment
- Diagnose, troubleshoot, and resolve issues submitted to the IT Service Desk
- Perform device builds for new joiners and manage other people related activities
- Create documentation relevant to IT Service Desk operations
- Identify trends, investigate, and resolve deep-seated or underlying IT problems
- Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements
About you…
We are looking for someone with previous IT Service Desk experience, who has strong technical and interpersonal skills, and has experience working in a well-organised & fast-paced environment.
- Top notch communication skills, at all levels
- Good experience of 1st line support is required, knowledge of 2nd line beneficial
- Knowledge of Microsoft 365, Office apps & Microsoft Azure
- Working knowledge of IT Infrastructure services and user administration activities (new joiners, password resets, etc.)
- Experience spanning Windows 10/11 and supporting Microsoft technologies and protocols
- Microsoft certifications or equivalent qualification.