It Support Analyst

Description:

Chroma is working with a major organisation to find an IT Support Analyst for their Leeds office — perfect for someone who loves solving problems without being stuck in a heavily hands‑on role. You’ll be the first point of contact for global users, tackling hardware, software and network queries with a calm, confident approach and a knack for getting to the root of an issue quickly.

You’ll handle calls and emails, log tickets accurately, and provide first‑ and second‑line support across Windows, Microsoft 365, telephony, mobile devices and remote access tools. There’s also the chance to get involved in projects, test new software and help shape user‑friendly documentation. Some travel may pop up now and then.

Shifts rotate between 6–2, 8–4 and 10–6, so you’ll need to be comfortable with a varied pattern. If you’ve got solid IT support experience, strong communication skills and a customer‑focused mindset, this role offers a lively, supportive environment where you can grow and make a real impact.

The organisation welcomes applicants from all backgrounds and is committed to an inclusive recruitment process with adjustments available for anyone who needs them.