It Support Analyst

Description:

Key aspects of the role:

• Prioritising, diagnosing, and resolving technical issues for colleagues over the phone, via our ITSM system, and face to face.
• Troubleshooting for a variety of networking issues, from physical to Wi-Fi, and escalating these within the team when required.
• Working within our agreed SLAs and providing excellent customer service at all times.
• Effectively manage user accounts through Active Directory & Office 365.
• Deploying new hardware including system imaging, Group Policy modifications, and handover tutorials.
• Maintaining a high level of cyber security.

What we look for from our team:

Confidence – Taking responsibility for projects and processes and taking challenges on head on.

Curiosity – Looking at the bigger picture and getting involved in more than just your role. Learning as you go and developing yourself and those around you.