IT Support Desk Technician

Description:

The IT department at Rother District Council plays a leading role in developing service delivery and assisting the Council’s digital transformation to become fit for the future. This is a really great opportunity for candidates to learn, grow and development to springboard a career within IT.

Please note that occasional working out of normal office hours will be required for this post.

Responsibilities include but are not limited to:

• Providing IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and the 160 systems we run.
• Ensuring the smooth operation of key IT systems and equipment.
• Deploying IT equipment, ensuring proper setup and functionality.
• Collaborating with other IT team members to identify recurring issues and implement solutions to improve system performance and reliability
• Maintaining and updating IT equipment inventory, performing upkeep as needed.

Key Skills:

• Strong knowledge of Microsoft Windows operating systems, Office 365, and common desktop applications
• Working under pressure and dealing with competing demands and deadlines
• Previous experience in a similar first line support role, preferably in a public sector or local government environment
• A proactive and customer-focused attitude, with a commitment to delivering high-quality support services
• Excellent Communication skills, written and verbal