It Support Engineer

Description:

Experience and Abilities:

• 1st / 2nd Line Service Desk / Helpdesk Support
• Strong IT technical skills
• Excellent communication skills
• Great problem-solving skills
• Good time management and organisational skills
• Windows, Active Directory, VPN ideally

Responsibilities:

• First point of contact for IT issues via phone and email
• Remote access and first-time fix
• Raising IT helpdesk tickets
• Resetting passwords for users
• Helping to resolve IT errors before escalation
• Showing people how to access applications
• Basic configuration work