IT Support Engineer

Description:

We are looking for an experienced and proactive IT Support Engineer to join our IT team. This is a hands-on role supporting users, infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment.

Key Responsibilities

• Provide end-user support via phone, email, portal, and ITSM ticketing systems.
• Manage Joiners, Movers, and Leavers processes.
• Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune.
• Manage Active Directory, Group Policy, DNS, and DHCP.
• Troubleshoot networking issues including VPNs, VLANs, and Wi-Fi.
• Monitor and support servers, storage, backups, and virtual environments.
• Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions.
• Support ITIL service desk processes, change management, and major incident management.

Essential Skills & Experience

• Microsoft 365 and Entra ID administration.
• Intune MDM and Conditional Access fundamentals.
• Active Directory, GPO, DNS, and DHCP.
• Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi).
• Endpoint security, antivirus management, and EDR concepts.
• Excellent troubleshooting and customer service skills.
• Experience working within a structured IT support environment.