Description:
We are looking for an experienced and proactive IT Support Engineer to join our IT team. This is a hands-on role supporting users, infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment.
Key Responsibilities
- Provide end-user support via phone, email, portal, and ITSM ticketing systems.
- Manage Joiners, Movers, and Leavers processes.
- Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune.
- Manage Active Directory, Group Policy, DNS, and DHCP.
- Troubleshoot networking issues including VPNs, VLANs, and Wi-Fi.
- Monitor and support servers, storage, backups, and virtual environments.
- Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions.
- Support ITIL service desk processes, change management, and major incident management.
Essential Skills & Experience
- Microsoft 365 and Entra ID administration.
- Intune MDM and Conditional Access fundamentals.
- Active Directory, GPO, DNS, and DHCP.
- Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi).
- Endpoint security, antivirus management, and EDR concepts.
- Excellent troubleshooting and customer service skills.
- Experience working within a structured IT support environment.