It Support Engineer

Description:

IT Support Engineer 

If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in.

This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly.

And importantly, the people leading this team started exactly where you will.

Who are they?

They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it.

You'll join a team of four engineers supporting around 130-150 internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day.

You'll learn how to:

• Diagnose and resolve 2nd line support issues
• Use Jira for service management
• Develop PowerShell skills in a practical setting
• Gain exposure to Azure and cloud-based environments
• Understand network environments including Cisco Meraki