IT Support Engineers

Description:

We are looking for IT Support Engineers to provide high-quality technical support across school environments. This is an excellent opportunity for an engineer who understands the demands of supporting IT within education and is confident working across a Microsoft-based infrastructure.

Key Responsibilities

• Provide 1st and 2nd line IT support across school environments
• Troubleshoot desktops, laptops, printers, interactive classroom technology and other peripherals
• Support Windows 10/11 devices and Microsoft-based infrastructure
• Administer and support Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
• Manage users, groups and permissions within Active Directory and Microsoft Entra ID
• Support device deployment, configuration and management
• Troubleshoot wired and wireless networking issues
• Assist with onboarding and offboarding staff and user account management
• Maintain IT documentation, asset records and support tickets
• Escalate more complex infrastructure and technical issues where appropriate
• Work professionally within safeguarding-focused school environments

Essential Experience

The successful candidate will have:

• Strong knowledge of Microsoft Windows and Microsoft 365 environments
• Experience supporting Active Directory / Entra ID
• Good understanding of networking, including TCP/IP, DNS, DHCP and Wi-Fi
• Strong hardware and software troubleshooting skills
• Excellent communication and customer-service skills
• The ability to communicate technical issues clearly to non-technical users
• A proactive, organised and methodical approach to problem solving