It Support Specialist

Description:

This is an exciting opportunity to join Stefanini, a global IT services company, in a fast-paced and evolving environment. The IT Support Specialist will play a key role in delivering a premium IT support service, ensuring that customer support requests and incidents are handled efficiently. This diverse role involves both remote and on-site support, ensuring a high level of customer satisfaction.

The successful candidate will provide hands-on support, troubleshoot issues, and maintain positive relationships with customers. The position involves direct interaction with hardware and software, including managing technical problems and coordinating with third-party vendors to resolve issues.

Key Responsibilities:

• Provide support that consistently meets or exceeds customer expectations.

• Recommend products or services based on customer needs.

• Identify, analyze, and repair product failures, ordering and replacing parts as needed.

• Manage user accounts, including rights, security, and system groups.

• Resolve issues escalated from Tiers 1, 2, and 3 with onsite support for hardware or software problems.

• Troubleshoot and resolve network device issues.

• Coordinate with third-party vendors for hardware/software resolutions.

• Handle break-fix support for hardware or software related issues.

• Interface with vendors and manufacturers for technical assistance.

• Execute installations of PCs, peripherals, and LAN-based equipment.

• Assist with security setups and administrative procedures.

• Document changes to inventory, use, and configuration.

Requirements:

• ITIL V3 Foundation Certification (recommended).

• Microsoft Operating System / Office Certification(s) are an asset.

• Advanced MS Office 365 skills.

• Scripting and coding skills are an advantage.

• Ability to solve simple hardware issues.

• Advanced user of iOS and Android.

• Basic Networking skills.

• Knowledge of Active Directory and permissions.

• At least 5 years of experience in onsite support.

• Ability to work in a fast-evolving technology environment.

• Excellent interpersonal and communication skills.

What We Offer:

• Competitive salary and benefits package, including a monthly absence-free bonus.

• Private health scheme, including medical, dental, optical, and holiday travel insurance.

• Extra vacation days.

• Training programs and career development opportunities.

• Personalized career path within the organization.

• Exposure to an international environment as part of a multicultural team across Europe.