It Support Technician

Description:

We are looking for an IT Support Technician to join a small, well-established,
enthusiastic and approachable team providing technical support across our schools.
You will support the Network Manager in running the IT infrastructure and systems
across the Schools’ two sites. Reporting directly to them, you will be responsible for
supporting a wide range of hardware and software solutions in the teaching, learning
and business environments.
 

Prior experience in an IT support environment would be advantageous although a
passion for technology is what is key. You may be a school leaver or looking to
change career. There are excellent opportunities for continued professional
development with opportunities to gain industry recognised qualifications such as
Microsoft Certifications.
 

You will ideally have some knowledge of Windows operating systems, primarily
Windows 10 and Windows 11, and Microsoft Office applications. You will be
enthusiastic a keen interest and passion for IT who is dependable and highly
motivated with a superb customer service attitude. The successful candidate will be
good at thinking quickly, problem solving and have the ability to stay calm in a crisis,
able to use their own initiative, prioritise tasks and work without direct supervision.
Having excellent interpersonal skills and the ability to work as part of a team is
important. The ability to comfortably communicate with both technical and non-
technical people is key, as is good numeracy and literacy skills. There is a requirement
to be able to lift and carry equipment. Every member of the Support Staff has their
own area of responsibility, but is expected that everyone has a flexible attitude and
able to assist in other areas, if and when required.
 

The School has recently undertaken a new digital strategy which involves students
using digital exercise books through Microsoft OneNote and educational learning
through tools such as Microsoft Teams. Experience with these software products
would be desirable, although not essential. Experience of or an interest in MacOS,
iOS and Office 365 technologies, servers or networking would also be an advantage.
 

You will need your own transport, as the Senior School and Preparatory School are on
two sites about a mile apart.

Main Duties Include
 

• Provide an on-demand helpdesk service giving support to all users of the

School network across both sites by logging support requests, attending to
issues and resolving as many queries as possible with first contact and
escalating requests where appropriate;

• Setup, install and maintain hardware items across the School, including

PCs, laptops, tablets, Digital Signage and AV/interactive projector
solutions;

• Assist with installing, deploying and maintaining software across the

network as appropriate;

• Add, amend or delete user accounts on the network, ensuring appropriate

permissions are granted or removed as necessary;

• Maintain the School’s web filtering system, querying reports as necessary;
• Assist with management of printing and multi-functional devices around

the School, including replenishing of supplies;

• Assist with troubleshooting network or server faults or issues, maintaining

backup systems and reviewing alerts from network monitoring software
and reporting as necessary;

• Assist with the operation of the School’s access control and IP CCTV

systems, including scheduling of access permissions for events, liaising
with external contractors as necessary for repair or maintenance;

• Prepare, organise and maintain help booklets, guides, knowledge base

items to assist the members of the School community to ‘self-serve’ their
support requests;

• Updating and maintaining the asset register of School-owned devices;
• Undertake tasks to assist other team members, including activities on the

School’s MIS as requested;

• Provide training to staff as needed to assist them in using the IT systems

effectively;

• Undertake implementation of specific projects as discussed and agreed

with the Network Manager.