It Support Technician

Description:

This role is ideal for an individual who wishes to move into a customer-facing role and has an interest in supporting and dealing with IT issues. The successful candidate will have excellent planning and organizing skills and the ability to demonstrate excellent communication skills, with a proven track record of problem-solving. You will be able to demonstrate your ability to provide support to our wide range of end users, prioritizing and maintaining IT data records accurately. If you are able to adapt and learn quickly in a busy education setting, and able to monitor, resolve, and where required, escalate first-line helpdesk tickets, we would welcome your application.

Working as an effective member of the ICT team, you will support the basic operation and configuration of Academy desktop computers and any other devices, while ensuring all administrative tasks are completed in a timely manner.

You will have an eye for detail and enjoy a challenge. We are also willing to consider flexible working arrangements and reduced hours for the right candidate.

Equitas Academies Trust was formed in September 2012 and incorporates Aston Manor Academy (Secondary) and Chilwell Croft Academy (Primary). Both Academies are happy, exciting, and inspiring learning environments for their children who are from a vibrant mix of cultures. The staff and Trustees have a great sense of pride in their schools and care passionately about the pupils they serve. We are consistently in the top 15% of schools nationally for achievement.

Aston Manor Academy serves a culturally diverse and economically disadvantaged catchment area, yet year on year produces excellent results for its very deserving students. We firmly believe that one of the key hallmarks of Aston Manor is the positive, friendly and supportive ethos which enables all of our students to make progress, both academically and in their personal development. In our last Ofsted inspection (June 2017) we were judged to be Outstanding in all areas. In addition, our Sixth Form is one of the best in Birmingham for attainment and progress!

Chilwell Croft Academy also serves a diverse community. It is a happy and vibrant school, which provides children with an innovative, relevant, and engaging curriculum. This enables children to be curious, independent, and brave learners who are not afraid to take risks. The staff feel privileged to serve such a strong and diverse community and we see the partnership we have with our parents as crucial to both the academic and personal success of each child. Although rated as a GOOD school by OFSTED in January 2019, Chilwell Croft Academy is always striving for ways to improve.

We take real pride in the steps we have taken and will continue to take as a school, to ensure that every child is given an outstanding education and a real chance to achieve their full potential.

The successful applicant will demonstrate a strong customer focus, and excellent communication skills with both technical and non-technical staff in order to support teaching and learning and administration in schools.

As an employer, Equitas Academies Trust offers:

• a supportive and nurturing working environment

• a commitment to CPD opportunities

• employee well-being benefits including a cycle-to-work scheme

• employer contributions to Local Government Pensions

• scheme (support staff) or Teacher Pensions Scheme (teaching staff)

• pay progression centered around a robust performance management process.

• an inclusive and caring ethos

• employee electric car scheme