IT Support Technician

Description:

IT Support Technician

This is an opportunity to become part of a close-knit, supportive IT team, playing a key role in keeping the business running smoothly day to day.

WHY JOIN FREEDOM HEALTH INSURANCE?

A Business Built on Service

Freedom Health Insurance is a family-run health insurance business with a strong reputation for putting our members first. Service quality, integrity and care sit at the heart of everything we do, for our clients and for each other.

A Supportive, Long-Standing Team

Many of our people have been with us for 10, 15, even 20 years, which reflects the inclusive, respectful and supportive environment we have built. We want people to feel seen, heard and valued, regardless of role or seniority.

A Great Location

Our office is based in the heart of Westbourne, close to local shops, cafés and amenities, with excellent transport links.

A Culture That Values People

This is not a high-pressure sales environment. We focus on doing the right thing, delivering consistently high levels of service, and looking after the people around us, clients and colleagues alike.

We also enjoy regular team socials, team-building activities, light breakfast options, and recognising loyalty and long service.

THE ROLE

You will be the first point of contact for internal users, helping colleagues across the organisation stay connected, productive, and supported, taking ownership of issues and escalating where necessary.

Your role will include a range of tasks, from setting up new starters to resolving technical issues. You will be trusted to take ownership, think proactively, and deliver a high standard of support across the business.

WHAT YOU WILL BE DOING

• Support on both hardware and software related queries from the business
• Identify, troubleshoot and resolve any hardware or software related issues
• Log and resolve any incidents
• Escalate any issues where necessary
• Set up new starters
• Support the wider team with any other duties
• Establish a good working relationship with other departments

WHAT WE ARE LOOKING FOR

• Self-motivated to learn and advance technical knowledge, with a keen interest in IT, AI and new technology
• Driven to resolve all types of incidents and problems
• Ability to work as part of a team to achieve incident and problem resolution
• Meticulous and methodical with a can do attitude
• Strong attention to detail
• Customer focused

DESIRABLE EXPERIENCE

• Microsoft Office 365
• Entra ID (Azure AD)
• SharePoint
• VOIP systems