It Support Technician

Description:

As an IT Support Technician, you’ll be responsible for maintaining and supporting IT systems, software, and hardware across the business. You’ll take ownership of the service desk, troubleshoot technical issues, and ensure systems run efficiently.

The role will involve onboarding new clients, setting up their systems, integrating platforms, and guiding them through processes to ensure a seamless experience.

The Company

This organisation is a fast-growing leading company in their industry, they pride themselves on innovation, reliability, and delivering excellent service, offering a dynamic environment where continuous improvement is encouraged.

This role is based in Newcastle.

What’s Required?

The ideal candidate for the role will have the following:

• Strong IT support experience across systems, software, and hardware
• Confident troubleshooting skills and a solid understanding of IT infrastructure
• Experience working with Excel and reporting tools such as Power BI
• Ability to manage and prioritise service desk tasks effectively
• Strong communication skills, with the ability to support and train users
• Familiarity with ticketing or helpdesk systems is advantageous
• A proactive mindset, with an interest in improving processes and enhancing user experience