It Technician

Description:

1. To support the work of the ICT and Data Manager and team to deliver, exploit and develop an integrated ICT service across all Inspire Services.

2. To undertake specific tasks and projects to resolve issues, deploy solutions or develop services to ensure Inspire service and performance standards are met.

3. To provide ICT technical support and guidance to staff, learners and customers, advising users on the correct use of computers, software, and mobile technologies.

4. To ensure requests for help, support and advice are recorded in the service desk and support effective documentation of ICT systems, inventories and procedures.

5. To administer Inspire wide systems as required following ICT procedures.

6. To undertake hardware and peripherals support, replacement and repair as required.

7. Setup, configure and install computer equipment, software and mobile devices as directed.

8. Fulfil and process orders and disposals of ICT equipment, laptops, mobile phones and peripherals.

9.To build good relationships across Inspire, the ICT provider and systems suppliers.

10. To undertake tasks as directed by the ICT and Data Manager to support and deliver an effective ICT service across all Inspire services.

11. Be aware of the Data Protection Act, GDPR and e-safety under the direction of the ICT Team and ICT Manager to ensure security, confidentiality and performance of ICT systems are maintained.