It Technician

Description:

The post holder will focus on the needs of the customer and use their initiative and knowledge to resolve issues quickly and to a consistently high standard. They will provide technical advice and support to users, responding to requests for assistance received via telephone, email, and face to face. They will also help maintain appropriate records through to satisfactory completion.

Duties include:

• Maintenance of the service desk log and records

• Providing first line support to users

• Maintaining the record of stock – including laptops, PCs, screens, and peripherals

• Assisting with the setting up of court rooms for hearings and setting up events

• Asset management

• An understanding of and commitment to equality of opportunity and good working relationships

• Proactive with ability to take initiative with regards to prioritising work and problem solving

• Knowledge of Microsoft 365 applications and troubleshooting tools

• PC/laptop hardware maintenance and soft build

• Ability to work autonomously as well as part of a team, knowing when to escalate issues to line managers

• Ability to communicate with IT users at all levels within the organisation

• Well organised and motivated, able to work quickly when needed and respond to pressing workloads

• Good written and verbal communication skills

Person specification

Essential criteria:

• An understanding of and commitment to equality of opportunity and good working relationships

• Proactive with ability to take initiative with regards to prioritising work and problem solving

• Knowledge of Microsoft 365 applications and troubleshooting tools

• PC/laptop hardware maintenance and soft build

• Ability to work autonomously as well as part of a team, knowing when to escalate issues to line managers

• Ability to communicate with IT users at all levels within the organisation

• Well organised and motivated, able to work quickly when needed and respond to pressing workloads

• Good written and verbal communication skills

Desirable criteria:

Working knowledge of the following ICT functions:

• SharePoint environment

• Active Directory/Azure

• System networking

• Microsoft 365 Admin centre

• Remote Access Systems