It Technician

Description:

We are seeking to appoint to the key role of IT Technician within our established and highly impactful IT Team, to provide invaluable day to day systems and user support to all members of the department, in collaboration with the rest of the IT Team. This post presents a great opportunity to get involved in supporting a thriving academic department to achieve its vision of a workplace where all staff and students can achieve their full potential. Many of the department’s members are involved in challenging and innovative projects, which increasingly require specialist IT systems and technical support. The IT Team collectively manage 1500+ devices and systems providing facilities and services to 700+ department members and 800+ undergraduate students, as well as numerous visitors and collaborators. As IT Technician, within the IT Team of seven, you will provide administration and support tasks to support our core research, teaching, administration and event activities such as system installations, AV support, account management and hardware maintenance. You must have good communication skills to be able to provide frontline support, as you will often be the first point of contact to answer questions on any of the diverse departmental IT systems.

About you

We are looking for candidates who are able to provide excellent customer service to stake holders from all areas of the department and approach any system issues methodically. You will have a proven record of availability to users in core working hours together with the ability to work independently and as part of a team, working co-operatively with junior and senior colleagues. We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award, which guide our progress towards advancing racial and gender equality. As part of our strategic aim to improve staff equality and diversity, we would particularly welcome applications from BAME candidates, who are currently under-represented in positions of this type within the department.