IT Technician

Description:

As this is a supporting role for the Franklin staff and visitors, there is a requirement to work on site. The team provides core coverage between 08:30 and 16:30, with individual start and finish times agreed collaboratively between Technicians to ensure appropriate service coverage.

Key Responsibilities

As an IT Technician you will:

• Serve as the first point of contact for onsite IT support within the Franklin and managing a cloud-based ticketing system.
• Install, configure and maintain software and hardware components of the computer and network systems.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Support staff whenever they encounter challenges with computers and network devices.
• Maintain and update technical documentation regularly including the IT Asset Register.
• Support any other tasks as requested by the Head of IT.